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Frequently Asked Questions
Do health assessments help with rewards programmes?
Yes. Many rewards programmes require health and fitness assessments to earn points or improve status.
Do you offer life insurance and short-term insurance?
Yes. We provide guidance on life insurance, short-term insurance and related financial products through authorised providers.
Can Trulogic help with investments and financial planning?
Yes. Our advisors assist with investment planning and long-term financial strategies tailored to your goals.
Can Trulogic help with claims?
Yes. We provide guidance and support throughout the claims process, depending on the product and provider.
How is my personal information protected?
Trulogic complies with the Protection of Personal Information Act (POPIA) and takes data protection seriously.
What should I do if I have a complaint?
If you have a concern, you are encouraged to contact Trulogic directly. You also have the right to escalate complaints to the relevant product provider or regulatory bodies where applicable.
What does Trulogic Financial Services do?
Trulogic Financial Services is an independent financial services provider offering guidance on medical aid, gap cover, rewards programmes, wellness solutions, insurance, and related financial products. We help individuals and families choose solutions that suit their needs and lifestyle.
Is Trulogic an insurance company?
No. Trulogic is a licensed Financial Services Provider (FSP) that offers advice and intermediary services. Products are provided and underwritten by authorised insurers and medical schemes.
Do you offer personalised advice?
Yes. We take the time to understand your needs and provide personalised guidance based on your goals, medical aid, lifestyle and budget.
Can Trulogic help me choose the right medical aid?
Yes. We assist with comparing medical aid options and explaining benefits, contributions and plan differences to help you make an informed decision.
Do you assist with student medical aid?
Yes. We offer guidance on student medical aid options and help students and parents find suitable cover during studies.
Do I need medical aid to have Gap Cover?
Yes. Gap Cover works alongside a medical aid and cannot be taken out on its own.
Marius Truter
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